Wednesday, December 13, 2017

Refunds onTuesday

This morning, I woke up earlier than usual although not as early as I wanted to and did a little bit of work from home before I went to the office.  I had a productive day at the office, too, until I had to leave for my doctor's appointment in the late afternoon.  The visit with the doctor went well and I am to go back in three months' time.

Then, I drove home.  The freeway I take from this clinic to come home is one of the more congested ones.  At times I thought it would have been faster to have walked (except I couldn't walk that distance!).
I drove straight to the grocery store, because, yesterday, when I was writing a blog post about my grocery shopping (still not completed), I noticed that the store hadn't given me the discount on some of the sale items and had charged me the full price.  So, today, I went back and pointed it out.
I am glad I had the foresight to take the items with me, because when I showed the receipt to the manager, she insisted on seeing them, saying it might not be the items that were on sale!  Except, they were the items that were on sale.  Then, she tried to say that maybe I didn't buy the required number of items (had to buy five mix and match items); I pointed out that I had highlighted the 5 items on the receipt.  In fact, I had grouped them together, when I put them on the conveyor belt, so it would be easy to scan them.  Finally, she told me to go through the check out line again, at any of the check out stands, to get the refund.  

When I went to one of the check out stands and explained the situation to the cashier, he didn't know what to do, even after I told him I had spoken with the manager.  He had to take the receipt to another cashier to ask her what to do.  Then, he had to scan all the items again, but eventually, I received my refund of $4.25.  It was almost not worth the hassle, but it was the principle of the whole thing - this particular chain of stores (Kroger affiliate) had been fined by the courts for overcharging customers, in the past.  This is yet another reminder to me that I really need to review my receipts before I leave the store!  I don't always do it because it means I have to find my reading glasses and stand there blocking traffic while I check my receipts.    

Then, I went to the drug store to see if they had a replacement battery for my garage door opener, but they didn't.  I'll try the one near my office, tomorrow.

It was after 7:30 p.m. when I finally got home and I was tired!  So, I took it easy and  no housework was done.
I need to wrap up the gift I will be taking to the office gift exchange, tomorrow, and clean the litter box before I go to bed.
 Tuesday's To Do List:
- Bring trash cans in - DONE
- Go to the office - DONE
- Buy a new battery for the garage door opener/remote - TRIED; store didn't have the required battery
- Doctor's appointment - DONE
- Go to the grocery store for refund - DONE
- Finish cleaning the bathroom
- Vacuum
- Wrap gift for office gift exchange
- Clean litter box
Wednesday's To Do List:
- Go to the office
- Shop for the garage door opener battery
- Finish cleaning the bathroom
- Vacuum
- Do a load of laundry
Today, I am grateful for:
- Another good doctor's visit
- A safe drive home
- The grocery store gave me my refund
- Video chatting with my daughter
- What I managed to accomplish

How was your Tuesday?  Have you discovered you've been overcharged on groceries?  If so, what do you do?  Do you go back to the store to inquire about it and ask for a refund? 


  1. Not getting the sale price is one of my top peeves. To encounter such a rude store manager is even worse. If it is possible to complain a bit higher up to the corporate office I recommend doing so via e-mail or if that store has a Facebook page go there and post your story. I understand this usually get quick results. You did not deserve such disrespectful treatment.

    I hope your gift exchange at work goes well and you have an easy drive.

    Finally have started a little Christmas decorating - I can't honestly say that I enjoy it as much as when the children were home but feel like I must make an effort! A few cards are coming in and a few have gone out. Compared to our early years the list gets less each year. Another fading tradition, like letter writing.

    1. Sandy, maybe the store manager thought I was trying to trick the store! She was probably just doing her job - no doubt they encounter all kinds of people - but I admit to thinking she was rather snooty in how she responded to me and I did wonder if she would have acted that way if I had been white. I went prepared to return the items for a full refund, if they didn't honor the sale price, with a copy of the sales ad and my receipt.

      I haven't started decorating, yet. I thought I'll wait until after the almsgiving. I haven't sent any cards, yet, either. My cards are usually New Year's greetings and I usually send to those I don't see in person over the holidays. Postage, especially for airmail, is getting expensive.

  2. I am so sorry that it was such a hassle to get your refund. I too always try to read my receipts before I leave the store, but there have been times that I forgot. Most stores around here are wonderful about it if I just call when I get home (I do not live in the towns where I shop) and have me circle the mistake and have me take it to customer service the next time I am in and they give me a refund on the spot.

    1. Debbie, that is so nice that the stores where you shop are willing to do that! That's good customer service. :)

  3. I hate it when that happens. I don't know how it is in your state but here there is the consumer pricing act. If you are overcharged because of a store error you can get 10x the difference in price up to $5 for each different item. It used to happen all the time at the store I worked when someone forgot to take down the sign of things weren't ringing up correctly.

    1. Sharon, I tried to look up the Kroger refund policy online to see what their obligations were if items were overcharged, but all I could find was that they would refund or exchange, etc. Maybe I'll contact their customer service and request a copy of their store policies. Statewide, the California pricing laws don't really say anything other than item must be sold at posted price. Maybe something to look into in more detail in the new year (after the busy time of year is over).

  4. It is such a nuisance to get home and realize that the discount advertised has not made it to the computer at the checkout. Sometimes I have gone back on principle. At other times I actually notice what is happening when an item on special is being scanned and then I can query the price, but this is a pain as someone goes to check and it delays getting it all scanned and getting out of the store.

    It's cold and crisp here, supposed to go down to - 22°C tonight. Last night DH got up at 4 am and put more wood into the wood furnace. Well, at least it isn't bug season but we still get the occasional mosquito in the house, from the wood I think. They are very feeble and easy to get, unlike the robust warriors that come in and plague us in the warm months!

    1. Bushlady, this is a reminder that I need to keep my reading glasses on hand so I can check the receipt before I leave the store. I often don't check the receipt because it means I have to open my purse and get out my glasses, all the while being jostled by other shoppers. I really miss the days when I could look at a piece of paper without my glasses and actually read what was written there!

      I'd have thought the cold would kill those mosquitoes! Stay warm and safe in those cold temperatures!


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