One Step Up, Two Steps Down, One Step Up.
I’m climbing my mountain – but it’s a very slippery climb!
One step up: I
received the referral authorization notice for the oncologist office visit in
the mail on Friday. Of course, by the
time I checked the mail after I got home from work, it was too late to call to
make appointments, so I had to wait until Monday.
One step down: Called
the Oncology center on Monday and received a circular voice mail message: “thank you for calling our office; press 2
for appointments” and when I pressed 2, I heard the same message: “thank you
for calling; press 2 for appointments” and so on and so forth, until I hung up!
Another step down:
Called the clinic on Monday to inquire about the X-ray referral – per staff
person at Referrals Desk, no request for referral received from doctor for the
X-ray! And doctor is not in the
office. But staff will pull my file,
check, leave a note for doctor on Tuesday.
One step up: Called
the clinic on Tuesday (today) to inquire about the X-ray referral again – Dr.
is reviewing the file!
Another step up:
Called the oncology center – was given another number to call the dr’s
office directly – called and I have an appointment to see him! Woo hoo!
One more step up: Clinic calls back at 1:00 p.m. – Doctor has
submitted the referral, it’s been processed and authorized! I can come and pick up the referral and take
it to radiology – they’ll do X-ray on a walk-in basis; no appointment
needed! I hurry over to the clinic, pick
up my referral, drive to the Radiology clinic.
Another step down:
Radiology needs a work order number!
Can’t do anything with only the referral, without the work order
number! I give a big sigh, say how the
doctor didn’t write the referral until I called twice, and mention the surgeon
wanted reports by September 30 (tomorrow) morning.
A step up: The Receptionist
takes pity on me and calls the clinic, twice (she got transferred the first
time and received the voice mail for the Referrals desk). Apparently, the clinic faxed the work order
number, but to the main hospital, not the radiology center. Same thing happened when I was scheduled for
my mammogram, too! That time, I called the
Radiology office, got their own fax number, and gave it to the clinic. But, apparently, the clinic didn’t update their
records. Or they thought it was a
one-time deal. Anyway, Kind Receptionist
went on-line and accessed the hospital records and retrieved the work order
number! And, she partially validated my
parking ticket, too!
A big step up: I had
my chest X-ray! This afternoon!
Another step down: I
decided to go up to the surgeon’s office (same building; different floors) to
tell them I did the X-ray; they checked their files – they haven’t received the
blood work results/EKG results from my doctor’s office!
A step up? I called
the doctor’s office and spoke to the nurse and gave her the surgeon’s office
fax number. She said she will pull my
file and check.
When I got home, there was a message from the surgeon's office, left at 11:00 a.m., asking me to call them back. But they didn't say anything about that phone call when I went to the surgeon's office in the afternoon. So, I don't know what that was all about.
I shall call the surgeon’s office, tomorrow morning, in response to their call and to ask if anything was faxed over to them. If
not, according to the surgeon’s office, I might have to redo some of the blood
work (results only valid for 7 days, I was told).
I’ll probably need to call the
clinic, too.
My patience is being tested. Each day, I pray for that day’s portion of
grace, to enable me to handle each day’s situations with equanimity,
pleasantly, and constructively. But, I
must admit that, yesterday, when I found out that the X-ray referral hadn’t
been put through and I couldn’t get through to the oncology office, I came very
close to losing my patience!
According to my calculations, in spite of all the ups and
downs, I am still a step or two higher up on the mountain than I was, yesterday (X-ray was done and
oncology appointment made). But, my goodness, it's hard work, climbing this mountain and I'm still at the very beginning, getting my mountain climbing permit and equipment stage!! Seems like those who could make the climb a little easier aren't helping as much as they could. :(